REFUND POLICY

BidWorkers

Last Updated: January 28th, 2026

This Refund Policy governs refunds related to job unlock fees paid by Professionals on the BidWorkers Platform.

Unlock fees provide access to homeowner contact information only and do not guarantee job acceptance, selection, or completion.

Eligible Refund Circumstances

A refund may be issued if one or more of the following conditions are verified:

1. Invalid Homeowner Contact Information

The homeowner’s phone number or email address is invalid, disconnected, or unreachable due to incorrect submission.

2. Homeowner Explicitly Declines the Job

The homeowner clearly states that:

  • They are no longer interested
  • They did not submit the request
  • They are not booking services

3. No Response After Reasonable Contact Attempts

  • At least three (3) good-faith contact attempts
  • Attempts made over a minimum of twenty-four (24) hours
  • No response received via phone, text, or email

BidWorkers may request evidence of contact attempts.

4. Materially False Job Information

The job request contained materially inaccurate or misleading information, including but not limited to:

  • Incorrect city or service location
  • Fake or materially inaccurate home size
  • Clearly false job characteristics

Minor discrepancies do not qualify.

Non-Refundable Circumstances

Refunds will not be issued if:

  • The Professional failed to contact the homeowner within 24 hours
  • The Professional decides pricing is too low after unlocking
  • The homeowner chooses another Professional
  • The Professional no-shows, delays, cancels, or fails to perform

Unlock fees are not insurance against business outcomes.

Refund Review Process

  • Refund requests must be submitted within 7 days of unlocking
  • Supporting documentation may be required
  • Decisions are final and made at BidWorkers’ discretion
  • Repeated or abusive refund requests may result in account restrictions or closure